okok Privacy Policy

How We Handle Your Information

1. Information We Collect

When youregister for an account on okok, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and preferred currency (Philippine pesos). We also collect account activity data such as login timestamps, game session records, deposit and withdrawal history, and device identifiers to help us operate your account securely. When you access okok from your mobile browser or device, we may automatically receive technical information including your IP address, browser type, operating system, and approximate location based on network data. This information is used solely for platform security, fraud prevention, and improving your experience on the okok platform. We do not collect more data than is necessary to provide our services to Filipino players, and we review our data collection practices regularly to ensure they remain proportionate and lawful.

2. How We Use Your Information

The information we collect is used primarily to create and manage your okok account, process deposits and withdrawals in Philippine pesos, verify your identity for regulatory compliance, and deliver the gaming and sports betting services you signed up for. We may also use your data to send you important service notifications such as account security alerts, transaction confirmations, or updates to our Terms and Conditions and this Privacy Policy. If you have opted in to receive promotional communications, we may contact you about new games, sports events, or platform features — you can opt out of these at any time through your account settings. We analyse aggregated, anonymised usage data to understand how Filipino players interact with the platform so we can improve navigation, game availability, and mobile performance. Under no circumstances do we use your personal data to make automated decisions that significantly affect your account without providing you a right to human review.

3. Sharing Your Information

okok does not sell, rent, or trade your personal information to third parties for marketing purposes — this is a firm commitment we make to every player in the Philippines. We may share your data with carefully selected service providers who assist us in operating the platform, including payment processors, identity verification partners, and cloud infrastructure providers, all of whom are contractually required to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we may be legally required to disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a valid legal request or if disclosure is necessary to prevent fraud or protect the safety of our players. When we share data with third-party partners, we ensure appropriate data processing agreements are in place to safeguard your rights. Any cross-border transfer of data is handled in accordance with applicable data protection standards and only occurs where adequate protections are confirmed.

4. Data Security

We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the okok platform is encrypted using secure protocols, and sensitive account information such as passwords is stored using strong one-way hashing techniques that cannot be reversed. Our systems are monitored continuously for suspicious activity, and our security team responds promptly to any identified threats or anomalies. Access to player data within the okok organisation is strictly limited to personnel who need it to perform their job functions, and all such personnel are bound by confidentiality obligations. Despite our best efforts, no method of electronic transmission or storage is completely foolproof — if you ever suspect unauthorised activity on your account, please contact our support team immediately so we can take swift protective action.

5. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine regulations, anti-money laundering obligations, and our internal compliance policies. Transaction records and account history are typically retained for a minimum period mandated by law, after which they are securely deleted or anonymised so they can no longer be linked back to you as an individual. If you request the closure of your account, we will process your request in line with our standard account closure procedure and delete personal data that is no longer legally required to be kept. Backup copies of data may persist in encrypted storage for a limited time following deletion requests, purely for system integrity and disaster recovery purposes. We will never retain your data for longer than is genuinely necessary, and we review our retention schedules periodically to ensure they remain appropriate and compliant.

6. Your Rights

As a registered player on okok and as a resident of the Philippines, you have a number of rights in relation to the personal data we hold about you. You have the right to request access to your personal data, to ask us to correct any inaccurate information, and to request the deletion of data that is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of processing, to request that we restrict how we use your data while a dispute is being resolved, and to receive a copy of your data in a structured, commonly used format where technically feasible. To exercise any of these rights, please contact our support team through the details available in your account dashboard, and we will respond within a reasonable timeframe in accordance with applicable law. We will never penalise you for exercising your data rights, and we are committed to handling all such requests fairly and transparently.

7. Cookies and Tracking

okok uses cookies and similar tracking technologies on our platform to ensure core functionality works correctly, to remember your preferences, and to help us understand how players navigate and use the site. Essential cookies are required for the platform to function — without them, features such as login sessions and account security checks would not operate correctly. We may also use analytics cookies that collect anonymised data about page visits, session duration, and feature usage to help us improve the player experience for Filipino users. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect how the platform performs for you. We do not use advertising or cross-site tracking cookies, and we do not share cookie data with advertising networks or third-party marketing platforms.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer to players in the Philippines. When we make material changes, the updated policy will be published on this page with a revised date at the top, and we will take reasonable steps to notify registered players through in-platform messages or email where appropriate. Your continued use of the okok platform after any update to this policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you stay informed about how your personal data is being handled. If you disagree with any changes to this policy, you should stop using the platform and contact our support team to discuss your options.

9. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way okok handles your personal data, please do not hesitate to reach out to our dedicated support team. You can find full contact details within your registered account dashboard, and our team is available to assist Filipino players with any privacy-related enquiries in a timely and professional manner. For general questions about how the platform works or about your account, our FAQ page is a great starting point and covers many common topics clearly and concisely. We are committed to responding to all privacy enquiries as quickly as possible and to resolving any issues in a way that is fair to you and consistent with our obligations under applicable law. Your trust is important to us, and we will always treat your data concerns with the seriousness and care they deserve.